Customer Service / FAQs

ORDERING WITHIN THE U.A.E.

  • Once an order is placed a 50% security deposit is required to confirm the order. This can be paid in cash or via a money transfer agent. No order is confirmed until the deposit is received.
  • Once the order is completed the remaining 50% can be paid upon the collection of the item from our warehouse or via the designated money transfer agents stipulated below.
  • No orders will be sent to the customer until full payments of the order is received.
  • The money transfer agents accepted by our company are:
  • Should the customer require us to arrange delivery, we can send items with Aramex. This can only be done once full payment has been received for the items ordered.
  • All Aramex delivery costs are to be paid by the customer upon delivery.
  • Delivery of larger orders can also be arranged, please contact us on 050-6246773 for more information.

ORDERING WITHIN THE G.C.C.

  • Once an order is placed a 50% security deposit is required to confirm the order. This is paid via a money transfer agent. No order is confirmed until the deposit is received.
  • Once the order is completed the remaining 50% along with the shipping cost is paid via the designated money transfer agents stipulated below.
  • Please contact us to find out the estimated shipping fee for your order.
  • No orders will be sent to the customer until full payments of the order along with the shipping cost is received.
  • Delivery of orders within the G.C.C. are sent with Mumtaz Post.
  • All shipping costs are payable by the customer.
  • Delivery of larger orders can also be arranged, please contact us on +971-50-6246773 for more information.

INTERNATIONAL ORDERS.

  • Once an order is placed a 50% security deposit is required to confirm the order. This is paid via a money transfer agent. No order is confirmed until the deposit is received.
  • Once the order is completed the remaining 50% along with the shipping cost is paid via the designated money transfer agents stipulated below.
  • Please contact us on +971-50-6246773 to find out the estimated shipping fee for your order.
  • No orders will be sent to the customer until full payments of the order along with the shipping cost is received.
  • International orders are sent with Airborne Elite.
  • All shipping costs are payable by the customer.

CANCELLATIONS

The Buyer maintains the right to cancel the order of all stock items within 48 hours from time of purchase. In the case of special/custom orders, the Buyer has the right to cancel the order within 24 hours of agreeing to this policy. A full refund will be given, excluding any money transfer fees. The Buyer will lose the deposit after the 48 hour window if an order is cancelled before being shipped. Please note that all time periods given in our shipping estimates are estimates only; they are not binding or guaranteed.

*Unforeseen delays in the production or shipping of a product does not negate the period of time in which the buyer has the right to cancel the order as described above.

STEPS TO A SMOOTH DELIVERY

  • You must be present at the time of delivery. Please make sure you have as many people as needed to help inspect and move your furniture.
  • Upon delivery, please thoroughly inspect any and all item(s) for damage before signing the shipping/delivery receipt. Any and all damages must be notated on the delivery receipt. Please try to be specific.
  • You may not write “subject to inspection.” Driver may not leave without a signed receipt. If any damage is present please call us immediately at 00971-50-1040040.

RETURNS

Special/Custom orders cannot be returned except in the event of an incorrect order shipped by the Seller. In the event that the product received does not match the purchase receipt, the seller will be responsible for all costs associated with the return/replacement.  The product must be returned within 2 working days and must be in new condition to be accepted as a return and must be in original packaging otherwise item can not be returned.

Angela-Lace Newsletter

Welcome to my website, I’m so glad you stopped by to visit.
Grab yourself a cup of tea and make yourself at home. I hope you will enjoy my products as much as I enjoy designing and making them.

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